FAQColleen

What are your shipping rates?

We offer worldwide shipping.  Shipping costs will be calculated at checkout.  Customs fees are always possible when shipping to a different country and are the sole responsibility of the buyer.

Can I use multiple coupons?

Sometimes you can but with some of our coupons, we limit their use in conjunction with other coupons.  On the cart and/or checkout page, you can try to entire coupons and see if it will allow you to input more than one.

What is included in my order?

The Fixers are provided with all slime orders.  The Fixers do not come with slime supply only orders.  We include Retro Overflow containers in most slime orders unless they will not fit in the box.  We do not upgrade the size of a box just to accommodate the Retro Overflow container.  Most slime orders are shipped in our custom-designed box however orders that contain only one slime may come in our bubble mailer.  We also include our RSC magnet and a postcard with a coupon for your next order. Multiple orders placed within our processing timeframe, being shipped to the same location will be combined and only include 1 of the Fixers.

What are your Processing Times? How long until you ship my order?

All orders are processed within 1-2 business days (Monday – Friday) and shipped the next business day via USPS or international carrier.  Orders placed on Friday will typically ship on Monday.

How do I track my order?

Once your order has been processed you will receive an automatic email with your tracking details.

What happens if my package or one of the items is damaged/missing?

Please contact us and we will work to either replace the item or the whole package on a case by case basis.

What if I entered the wrong shipping address?

As long as your order has not shipped we can easily update your address for you.  Please send the correct address and your order number to contact@retroslimecompany.com.

What is your Cancellation Policy?

You can cancel your order within 3 hours.  Please contact us via the contact form on the website or contact@retroslimecompany.com

What is your Return Policy? Do you offer refunds or exchanges?

We want you to be 100% Satisfied with your purchase so we offer:

REFUND FOR SLIME

We are confident that you will love your new Retro Slime as much as we loved making them. If at any time within 3 days of receiving your Retro Slime (date tracked with USPS Priority Mail Tracker®) you are unhappy, simply let us know (contact@retroslimecompany.com) and we’ll refund your money minus a $2.95 per item processing fee.  This helps offset the cost of shipping.  A brief explanation is appreciated (but not necessary) and will help us improve our products and service.

For health and sanitary reasons, Retro Slime cannot be returned and restocked to our store for reselling. However, we do reserve the right to send a return shipping label and provide a refund once the product(s) have been returned.

REFUND FOR SLIME SUPPLIES

For a full refund of slime supplies, including your initial shipping charges, simply return your slime supplies within 14 days of receipt to Retro Slime Company, PO Box 472, Dawsonville, GA 30534.