What are your shipping rates?
We offer free shipping in the U.S. Domestic for orders over $79. We offer worldwide shipping to most locations. Shipping costs will be calculated at checkout. Customs fees are always possible when shipping to a different country and are the sole responsibility of the buyer.
Can I use multiple coupons?
Sometimes you can but with some of our coupons, we limit their use in conjunction with other coupons. On the cart and/or checkout page, you can try to entire coupons and see if it will allow you to input more than one.
What is included in my order?
Orders of 2 or more slimes (S, M, L size) come in our custom Retro Mailer, with The Fixers™, 1 Retro Overflow container, Retro magnet, and a greeting postcard. Orders with 1 slime come in our Retro bubble mailer with a pre-made Activator. Multiple orders placed within our processing timeframe, being shipped to the same location may be combined.
What are your Processing Times? How long until you ship my order?
All orders are processed within 3-5 business days (Monday – Friday) and shipped the next business day via USPS, UPS, or an international carrier.
How do I track my order?
Once your order has been processed and the shipping label created you will receive an automatic email with your tracking details. If you were signed into your account when you placed your order, you can also see your order status including tracking information.
What happens if my package or one of the items is damaged/missing?
Please contact us and we will work to either replace the item or the whole package on a case by case basis.
What if I entered the wrong shipping address?
As long as your order has not shipped we can easily update your address for you. Please send the correct address and your order number to firstname.lastname@example.org.
What is your Cancellation Policy?
You can cancel your order within 3 hours. Please contact us via the contact form on the website or email@example.com
What is your Return Policy? Do you offer refunds or exchanges?
We want you to be 100% Satisfied with your purchase so we offer:
REFUND FOR SLIME
We are confident that you will love your new Retro Slime as much as we loved making them. If at any time within 3 days of receiving your Retro Slime (date tracked with USPS Priority Mail Tracker® or UPS) you are unhappy, simply let us know (firstname.lastname@example.org) and we’ll refund your money minus a $2.95 per item processing fee. A brief explanation is appreciated (but not necessary) and will help us improve our products and service.
For health and sanitary reasons, Retro Slime cannot be returned and restocked to our store for reselling. However, we do reserve the right to send a return shipping label and provide a refund once the product(s) have been returned.
REFUND FOR SLIME SUPPLIES
For a full refund of slime supplies, including your initial shipping charges, simply return your slime supplies within 14 days of receipt to Retro Slime Company, PO Box 472, Dawsonville, GA 30534.