FAQRetro Slime Company

What are your shipping rates?

We offer worldwide shipping to most locations. Shipping costs will be calculated at checkout.  Customs fees are always possible when shipping to a different country and are the sole responsibility of the buyer.

Can I use multiple coupons?

Sometimes you can but with some of our coupons, we limit their use in conjunction with other coupons.  On the cart and/or checkout page, you can try entering coupon codes and see if it will allow you to input more than one.

What is included in my order?

Orders of 2 or more slimes (M or L size) come in our custom Retro Mailer, with The Fixers™, 1 Retro Overflow container, Retro magnet, and a greeting postcard. Orders with 1 slime come in our Retro bubble mailer with a pre-made Activator.  Multiple orders placed within our processing timeframe, being shipped to the same location may be combined.

What are your Processing Times? How long until you ship my order?

All orders are processed within 2-4 business days (Monday – Friday) and shipped the next business day via USPS, UPS, or an international carrier. Processing starts the day after you place your order.

How do I track my order?

Once your order has been processed and the shipping label created you will receive an automatic email with your tracking details. If you were signed into your account when you placed your order, you can also see your order status including tracking information.

What happens if my package or one of the items is damaged/missing?

Please contact us and we will work to replace the item or the whole package on a case-by-case basis.

What if I entered the wrong shipping address?

As long as your order has not shipped we can easily update your address for you.  Please send the correct address and your order number to contact@retroslimecompany.com.

What is your Cancellation Policy?

You can cancel your order within 3 hours.  Please contact us via the contact form on the website or contact@retroslimecompany.com

What is your Return Policy? Do you offer refunds or exchanges?

All sales are final for slimes. Due to Slime being an expendable product that degrades over a period of time and for health and sanitary reasons, Retro Slime cannot be returned, even if it is unopened.

REFUND FOR SLIME SUPPLIES

For a full refund of slime supplies, including your initial shipping charges, simply return your slime supplies within 14 days of receipt to Retro Slime Company, PO Box 472, Dawsonville, GA 30534.